Refund Policy

Last updated: 7 August 2026

1. Digital goods, delivered immediately. Our products are digital practice papers delivered to your account immediately on purchase.

2. No refunds once content is opened. Once you open any paper in a purchased bundle (start viewing its questions or begin an attempt), the bundle is non-refundable.

3. 24-hour goodwill window. If you have not opened any paper in a bundle, you may request a full refund within 24 hours of purchase by emailing hello.practica.lab@gmail.com from your account email with your receipt. We verify that no paper in the bundle was accessed, then refund to your original payment method. Processing takes 5-10 business days depending on your bank.

4. EU and UK customers. At checkout you tick a box expressly requesting immediate delivery of digital content and acknowledging that you lose the statutory 14-day right of withdrawal once delivery occurs. The goodwill window in section 3 still applies to you.

5. Faulty content. If a paper is materially defective (for example, it fails to load or score), contact us. We will fix it or, if we cannot, refund the affected purchase. This policy does not limit any rights you have under applicable consumer law that cannot be excluded.

6. Partial grants. Each bundle grants a set number of random papers you don't already own. If fewer papers than the bundle size remain available, you receive however many are left (e.g., a 3-pack may grant only 1 paper if you already own most of the available papers). This is not a defect and is not refundable, but if you have questions, contact us at hello.practica.lab@gmail.com.